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Customer Relations Team Leader - Checkout, IKEA Damansara

Petaling Jaya, Malaysia - Explore le lieu Relations Client Temps plein

Description de poste

Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.


Job description
  • You value and fulfil customer needs and expectations thereby stimulating more and more frequent visits.
  • You understand customer motivation and expectations, and play an active role in turning them into commercial opportunities.
  • You ensure a positive shopping experience that creates trust in the IKEA Brand before, during and after their visit.
  • You ensure the check-outs are efficiently equipped at all times throughout the day, secure our check-out co-workers have the knowledge, confidence, responsibility, authority and desire to support customer payment and that they achieve this in an efficient and simple way.
  • You optimise the relationship with our customers when they are paying for products in order to increase customer satisfaction.
  • You understand the importance of accurate stock inventory and coaching the check-out co-workers to have this knowledge.
  • You working with the team to identify root cause of recurring problems, agreeing and implementing improved ways of working and following-up to ensure we have been successful in resolving the problem for future customers.

Qualification
  • At least 3 years of fast-paced cash line environment experience and leading a big team.
  • Good communication, negotiation and influencing skills.
  • Good attention to detail by being persistent, structured and accurate.
  • Good analytical skills. Computer proficient.
  • Ability to communicate confidently and clearly in English and Bahasa Malaysia.

More Information

Important Note:
You are invited to the Life at Home journey with IKEA. Click >>here* to begin your journey. Kindly note that your job application will be processed when you complete the assignment. 

*If you can't access the link, please go to the original job posting at Smart Recruiter. 

 

Working with us has its rewards

Wherever you work within IKEA Southeast Asia, you enjoy a wide range of benefits. Here are just some of them:

IKEA discounts

Co-workers are our most values customers and are entitled to a 15% discount on any home furnishings and food sold in our stores, from the first day of work.

Flexi benefits

We offer flexi benefits to cater our co-workers who are in different life stages with differing benefits needs. Within an annual Flexible Spending Account, co-workers can claim against dental, optical, fitness memberships or classes, vaccination or immunisation, non-insured outpatient medical expenses, health screenings, health supplements, IKEA purchases, health aid & equipment and mental health.

Maternity and paternity leave

We give mother four consecutive months of maternity leave and father receives four weeks of paid time off after a baby has arrived to help share the joys – and responsible – at home.

Gifts

We enjoy special occasions together and give tokens to mark birthdays, marriage, the arrival of a baby. We reward loyalty through our Long Service Awards/

Work environment

As home furnish experts, we take pride in providing inspiring workplaces that showcase IKEA products and create a relaxed, open atmosphere where we work side by side.

Incentive plan

All co-workers may earn an annual financial reward when we meet our shared business objectives.

Free Parking

All co-workers are given free parking.

 

Please apply by 15 February 2023.