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Community Manager

Shanghai, Municipalité de Shanghai - Explore le lieu Développement Durable Temps plein

Description de poste

WHAT YOU'LL NEED TO HAVE

• In depth knowledge of the IKEA Concept, Brand positioning and Culture & Values.
• In depth knowledge of the relevant IKEA business processes, tools and cycles.
• In depth knowledge of stakeholder management techniques.
• In depth knowledge of how to identify and develop external stakeholders, NGO, community groups and understand the impact on the communities as well as IKEA.
• In depth knowledge of project management tools, processes and methods.
• In depth knowledge of how to measure & implement long-term plans, according to set budgets and goals.
• Good knowledge of how to balance and merge environmental, social and economic aspects to define sustainability and how IKEA uses that knowledge in striving to make business within the limits of the planet.
• General knowledge on relevant sustainability subject matters within the specific topic/market area, with the desire to develop deeper knowledge.
• General knowledge of activity planning, the commercial calendar and how to ensure customer engagement and retention.
• Emerging knowledge of what circular, community & healthy and sustainable living means in supporting communities and individuals to tackle inequality and climate challenges.
• Inspired by our vision "to create a better everyday life for the many people".
• Passion for sustainability and highly motivated about making IKEA People and Planet Positive.
• Eager to learn and develop new skills.
• Result oriented and change driven.
• Strong desire to lead business and people.
• Share and live the IKEA culture and values.

YOUR RESPONSIBILITIES

• To act as an entrepreneur: pilot, verify, iterate & share learnings of the community Hub.
• Be responsible for developing and managing effective and relevant operations and processes.
• Plan, develop, manage and deliver the calendar of community hub activities.
• Identify and collaborate with delivery partners (e.g. designers, makers and entrepreneurs), local community partners and talented IKEA co-workers in developing an engaging and relevant programme.
• Integrate and align with the wider store and market commercial calendars.
• Host and deliver Community HUB activities, ensuring an accessible, relevant and inspirational experience.
• Secure the development & co creation of relevant digital content to build engagement.
• Measure the success of Community Hubs activities and business, providing regular feedback to the Store & SO team.
• Ensure store engagement with the community hub, through regular communication and opportunities for co-worker involvement, joint business planning and cross functional collaboration.
• Be an ambassador & external spokesperson for the community hub across the store, the business and externally.
• Lead, develop and manage the community Hub team securing a high performing team.
• Promote understanding of circularity, Health & Sustainable living & Community engagement to customers and co-workers.
• Responsible for creating a break-even financial model by charging customers for rental & some activities & developing new services and revenue streams.
• Responsible for the community Hub P&L.

ABOUT THIS WORK AREA

To create an inspiring and participatory customer experience through a programme of events, workshops and activities, to enable customers and co-workers to learn new skills connected to sustainable & Healthy Living, circularity, community engagement and Home furnishing expertise. It is also about developing and testing capabilities and approach to reaching the many people online, creating omnichannel experience.