Don't like to leave questions unanswered? Join us at DOMOLINIA and work as part of the newly developed Remote Client Meeting Point. Our team is constantly growing – that's why we are looking for those who like challenges, enjoy working with people, and want to help our clients fulfill their dreams of a beautiful and functional home. There's a place for you here, in DOMOLINIA Customer Service Center!
• Strong knowledge of Care & Support services area (I.e. claim and complaints handling) and its contribution to business growth. • Strong knowledge of the drivers of customer satisfaction in connection to the Care area, with focus in omnichannel environments. • General knowledge of the contact centre industry within globally steered organizations. • Strong knowledge of change management within a complex business environment. • Motivated by exceeding customer expectations and growing satisfaction with outstanding service and support • Passion for leading others and energized by developing and challenging people to reach set individual goals • Strong interdependent leadership skills with the ability to build trustful relationships • Strong analytical and high level of data/computer proficiency with experience in creating strategy. • Strong strategic skills, including ability to direct efforts to set, plan for and achieve long term business objectives through matrix leadership. • Ability to drive the business area agenda in the management team in an inspirational and clear way • Motivated by sharing and living the IKEA culture and values
• Be accountable for executing and adapting the global strategy for the area to local prerequisites and driving the area on country level to deliver great experiences for customers and co-workers. • Be accountable for achieving country business goals for the area and enabling a customer-centric customer culture. • Work closely with Analytics to continuously identify drivers of contact volumes, efficiency as well as drivers of customer and co-worker needs, translating these insights into prioritized actions. • Create, anchor and execute detailed plans for all actions within the area, securing structured and methodical follow up that maximizes success chances, including optimal resource distribution. • Work closely with key stakeholders, securing alignment and using compelling insights to make strong cases that influence them to prioritize and execute the right actions within their areas. • Lead, coach and develop the team, promoting individual growth and securing a high performing team of passionate experts • Be responsible for participating and providing input to the unit Management Team, with a continuous focus on driving the best customer and co-worker experience. • Be responsible for maintaining close cooperation with the global counterparts, providing input and feedback in order to maximize continuous improvement in the area
At IKEA we have for you:
• an employment contract for a 3-month trial period, then extended for an indefinite period after a positive assessment of the superior • lunch card, • 15% employee discount on purchases at IKEA, • Medicover extended medical care package, • Multisport card, • points to spend in the cafeteria, e.g. on the cinema, shopping, restaurants, trips, • free access to a platform that allows you to learn foreign languages, • card for Christmas shopping, wedding, work anniversary, birth of a child, • additional IKEA paternity leave days off on the occasion of the birth or adoption of a child, • an annual discretionary bonus depending on IKEA results, • private pension plan (PPE), • life insurance (NNW), • 0% credit for purchases at IKEA, • Employee Support Program: access to consultations with specialists as part of personal, legal, financial and health support (24/7 hotline and individual sessions).
Questions and support:
Do you feel this is a job for you? See the Frequently Asked Questions section, check more details about recruitment and apply to 24.08.2022 at www.ikea.pl/TwojaStronaPracy
At IKEA, we know very well that our work… means more. Not only for our clients, but also for ourselves. Here, we value diversity and create a friendly work environment where everyone has equal opportunities. Join our team to find out about it and create a cool workplace with us. Apply today!