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顾客方案支持主管(平台支持)

Wuxi, Province de Jiangsu - Explore le lieu Relations Client Temps plein

Description de poste

你是谁

Passion for IKEA product range, home furnishing and people’s life at home
Passion for a positive shopping experience
Enjoy working in a fast-paced environment with people development and process optimization

你与我们相处的一天

Lead team to support all customer contacts from unhappy flow both online & offline via phone and channel:
Take care of all customer issues related to complaints or claims of IKEA products, store &IKEA food, etc.
Take care of all customer issues related to after-sales, like payment issues, order modification, general after-sales solutions, and exchange & return process, guarantee services, etc.
Ensure team coworkers’ career and capacity development and working in a great environmentTOGETHER AS A TEAM
To optimise the customer experience and secure satisfied customers by motivating and inspiring your team in their everyday work using knowledge of the IKEA product range and services and the IKEA customer.
Actively ensure co-workers have knowledge and tools to provide fast and easy customer support.
Monitor that all sales and customer support processes are followed.
Ensure a positive work environment by building team spirit and seeing the potential in every coworker.

我们团队的使命

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!